Shipping policy
How are shipping costs calculated within Australia?
We ship within Australia. Shipping costs are calculated based on your specific delivery address, product weight, and package dimensions. Delivery charges may vary by region.
Please enter your complete delivery address and postcode at checkout to view the applicable shipping costs. The final shipping charge will be the amount displayed at checkout.
Please contact us if the item is damaged, miss-delivered, or lost in post. We will contact the corresponding shipping company for a refund or redelivery.
Where the product can be delivered?
AlloyWorks Australia (alloyworks.com.au) currently ships exclusively to addresses within Australia. All products available on our Australian site are stocked in our local Australian warehouses and shipped directly from within Australia.
GST Included in Product Prices
All prices displayed on the AlloyWorks Australia website include applicable Australian Goods and Services Tax (GST). The price shown on the product page is the GST-inclusive price, so no additional GST will be added at checkout.
Any applicable shipping charges will be shown separately during checkout.
Which carrier will be used and the estimated shipping time?
The estimated shipping time to most Australia addresses is 3 - 9 business days.
Processing Time:
In-stock items: 1- 2 business days
Shipping Time:
Transit time: 2 - 7business days
How will my order be shipped?
We ship out the order within 1- 2 business days after payment is received. There will be a tracking number after we ship the order, and the tracking number will be sent to your email.
We will ship them to the shipping address you provided in your order, please make sure your address and receiver's name are correct .
In the unlikely event that you do not receive your order, please contact us to resolve the issue.Please contact customer service if the estimated delivery time has passed or if there have been no updates on your shipment for an extended period.
How about changing my shipping address?
During Contact Center Hours: For the first 60 minutes after the order is placed, buyers can change their shipping address by emailing us at cs-au@alloyworksplus.com. After 60 minutes your order is too far along in the shipping process to change it.
Please note – orders placed outside of our customer service department hours cannot be changed as our customer service team is not available to cancel the order. Orders placed outside of Customer Service Hours are sent directly to our fulfillment center to be packaged and shipped.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us at cs-au@alloyworksplus.com, and we’ll work to resolve the issue as soon as possible.
For any issues with your order, please reach out to us at: cs-au@alloyworksplus.com, and we’ll work with the mail courier to investigate further into the status of your order.
Customer Support:
cs-au@alloyworksplus.com